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mcdonaldization

  • The McDonaldization of Services – Factorization of Services

    by Max 1st June 2018
    1st June 2018 4.1K views 0 minutes read

    Over time, industrialization (of services) has come to mean standardization, routinization and ultimately the McDonaldization of services. What is meant by this term and what might be the downsides of…

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